FREQUENTLY ASKED QUESTIONS

Yes. In commercial car washes, chemicals are filtered and sent to a water treatment center for cleaning. Washing your car the old fashion way often results in untreated waste water (including soap, oil and sludge) going into the ground and storm sewers that lead into our rivers, lakes and streams. And a driveway wash uses up to three times more water than washing at a commercial car wash!

Splash In Customer Support is available Monday through Friday from 8:00am to 4:00pm. You can submit feedback to us at any time by visiting https://splashin.com/contact and providing your details. We can also be reached by phone at 833-343-1876 or email at customerservice@splashin.com.

We offer tire shine products at our express tunnel wash locations with attached retail stores.

No, there is only a 5-minute vacuum stall usage per customer.

Yes, each account can have multiple vehicle memberships.

If it’s on the same credit card just add the vehicle to the existing account. If it’s a separate credit card create a new account.

Please reset your password online by clicking “Forgot your password?” on the Log In page, or contact customerservice@splashin.com.

Please bring your confirmation email, or provide the phone number tied to your account, to the Splash In Tunnel Car Wash Office and we will assist you.

Hit the cancel button on the ICS auto sentry and it will read it again.

Simply hit the cancel button and the antennae will read again. If the screen indicates your membership needs to be renewed, please enter your credit card at the machine or go inside and see the cashier. This can also happen when a customer’s credit card is expired, or they get a new credit card.

Your membership is only applicable to the car that your RFID tag is installed in.

The beauty of the unlimited plan is if we are open you can wash. If you wash today and it rains at night, just wash again the next day.

Cash memberships are available for purchase onsite, but we require 3 months of prepayment.

Auto billing occurs every month on the members anniversary date.

Please contact customerservice@splashin.com to discuss your circumstances in more detail, some limitations may apply due to size and liability.

Go to splashin.com and sign up Click “sign up” Select the wash type Click “sign up now” Fill out the form (name, email, password) – There are no password restrictions Click “create account” Follow instructions to add your vehicle information Follow instructions to add your payment information A confirmation email will go to the email provided during account set up Prior to getting your first wash, go to the Clinton Tunnel Splash In retail site to get your RFID sticker affixed to your vehicle

Pull up to the Splash In Payment terminal so the payment terminal may read your RFID. The payment terminal will display a message stating that the payment type associated with your account is on hold and will ask you to renew it Swipe your new payment card to provide new payment information.

Go to splashin.com Click “sign in” Click “forgot password” Enter your user name – this is your email address Click reset password An email will be sent to your email address Open the email and click the password reset link. Follow instructions to reset your password.

Go to splashin.com and log in to your online profile Click “Change Payment Method” Fill out the form: Choose payment method: Visa, Mastercard, American Express, Discover Name on card Card number Expiry month and year CVC/CVV Code: For Visa, Mastercard and Discover, it’s a 3 digit code on the back of your card. For American Express, it’s a 4 digit code on the front of your AMEX card) Click “Save Edits”